Frequently Asked Questions
Everything you need to know about shopping with Goated.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that limited-edition drops may have specific return restrictions.
How do I know if an item is authentic?
Every product sold on Goated undergoes a rigorous multi-point verification process by our expert team to ensure 100% authenticity before it reaches your door.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Affirm.
Can I cancel or modify my order?
To ensure fast delivery, we process orders immediately. You can cancel your order within 30 minutes of placement. After that, we are unable to make changes, but you can initiate a return once the package arrives.
How do I track my package?
Once your order is shipped, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your delivery in real-time.